# Speaking Patterns — Complaints

# === Starting a complaint ===
1|opening|I'd like to {make a complaint|report a problem|speak to a manager|file a complaint} about {my order|the service|this product|my bill}.
2|opening|Excuse me, there's a problem with {my food|my room|the wifi|my bill|this item}.
3|opening|I'm {not happy|disappointed|frustrated} with {the service|this product|how this was handled|the quality}.

# === Stating the issue ===
4|issue|This {coffee|soup|steak|drink} is {cold|too salty|undercooked|not what I ordered}.
5|issue|The {wifi|air conditioning|TV|shower|heating} in my room {isn't working|is broken|isn't strong enough}.
6|issue|My order {is wrong|never arrived|is missing items|was damaged}.
7|issue|I've been waiting for {30 minutes|over an hour|too long|all morning}.

# === Asking for resolution ===
8|fix|Could you {replace it|refund me|fix this|send someone over|talk to your manager}?
9|fix|I'd like {a refund|a replacement|to speak to the manager|this fixed today}.
10|fix|What can you do {to make this right|about this|to help|to resolve it}?

# === Polite escalation ===
11|escalate|This is {really unacceptable|not what I expected|the third time this week|the worst service I've had}.
12|escalate|If this isn't sorted, I'll have to {leave a review|contact corporate|cancel my order|switch providers}.
